Product onboarding surveys (sometimes referred to as customer onboarding surveys) are taken by potential customers after a sales call or free trial but before becoming a paying customer. The resulting insights can be used to create a better onboarding experience and product overall.
4 great ways to use our product onboarding survey template
Product onboarding surveys should be short, clear, and respondents should be able to answer the questions without needing to consult other team members. They can be used to:
Discover why respondents need the product
Find out how they discovered it
Learn how it could be better
Acquire quantitative insight such as how likely they are to recommend it (i.e. Net Promoter Score, or something similar)
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Product onboarding survey FAQs
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