Privacy Policy
Last updated:
Tuesday 5 August 2025
Read time: 10 min
This privacy notice provides information on how we collect and process your personal data when you use the Ballpark SaaS platform. It applies when businesses or individuals: (i) visit our website; (ii) set up an account with Ballpark; (iii) login to their account; (iv) use our services; and (v) contact Ballpark (e.g. to request support).
Except as stated above, this privacy notice does not apply to the use of Ballpark by businesses where they act as data controller (e.g. when determining the staff members that can access Ballpark).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us.
Data we collect about you
Type of data | Lawful basis | Purpose of processing |
|---|---|---|
Identification data: name, email address, company name and address (if applicable). | Performance of a contract | We collect and process this data to set-up your account and verify your identity when logging in. |
Cont. | Legitimate interest | When you contact us either by phone, email, via our 'contact us' page or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query. |
Marketing data: name, email address, IP address. | Consent | We collect and process this data to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by emailing help@ballparkhq.com |
Cont. | Legitimate interest | We process this data to improve our services. |
Cont. | Performance of a contract | We process this data to provide you with necessary updates to our services. |
Cookies: technical data and information about how you use our website. | Legitimate interest | We process this data to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out in our Cookie Policy. |
Financial data: credit card details, billing details. | Performance of a contract | We process this data to provide you with the services. |
Content data: content you upload to Ballpark, such as comments, other text, or images that contain personal data. | Performance of a contract | We process this data to provide you with the services. |
Usage data: information about how you use Ballpark and our services. | Performance of a contract | We process this data to provide you with the services. |
Cont. | Legitimate interest | We process this data to improve our services. |
Who do you share my data with?
Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.
Regulators / Authorities / Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
Buyers of our business (prospective and actual) under our legitimate interest to ensure our business can be continued by the buyer, or other businesses we may merge with. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
Where do you store my data?
We store your data on third party servers which are based both in the UK and outside of the UK.
When working with third parties we may need to transfer your personal data outside of the UK and/or EU.
Whenever we transfer your personal information outside of the UK and/or EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us using the details above for more information on this.
3. Restrictions
How long do you keep my data for?
We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements. In all other instances, we delete your information 90 days or sooner after your account has become inactive.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you. We may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
What are my rights under data protection law?
You have various other rights under applicable data protection laws, including the right to:
access your personal data (also known as a “subject access request”);
correct incomplete or inaccurate data we hold about you;
ask us to erase the personal data we hold about you;
ask us to restrict our handling of your personal data;
ask us to transfer your personal data to a third party;
object to how we are using your personal data; and
withdraw your consent to us handling your personal data.
You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.