Our mission
Services that scale
your research impact
Whether you're just starting or scaling across teams, we’re here to guide and support every step of the way.
Onboarding
Year-round support for your team
Platform training (1:1 or group)
We provide personalised or group training sessions to ensure your team is confident using Ballpark’s platform from day one.
First study setup support
Need help with your first project? We’ll guide you through every step to get your initial study up and running smoothly.
Quarterly refresh sessions
To keep your team aligned and confident, we offer regular refresher sessions every quarter—ideal for new joiners or evolving needs.
Research consulting
Guidance on research design
What & how to research in Ballpark
We help you determine what questions to ask and how to structure your study effectively using Ballpark’s capabilities.
Advice on research methods
Unsure which method suits your goals? We’ll recommend best practices tailored to your research context.
Help analysing results
Need help making sense of the data? We support you in interpreting your findings and uncovering insights.
Workshops & upskilling
1:1 or group research training
Research best practice training
We deliver workshops to teach your team industry-standard research practices that lead to more meaningful results.
Method selection guidance
We help your team understand when and why to use different research methods for different situations.
Ballpark-specific research tips
Our workshops also include expert advice on how to get the most out of Ballpark for your specific needs.
Research support
Support via Slack, email, or calls
Video guides available for:
Project setup
Step-by-step video tutorials to help you build and launch studies confidently.
Result analysis
Watch how to interpret key data points and uncover actionable insights.
Report building
Learn how to compile and present your findings in a clear, impactful way.
Real brands.
Real results.
Our team helped Soldo test their new logo and brand with key decision-makers before launch. The real-time feedback gave them the clarity and confidence to make strategic decisions swiftly and effectively.
FAQs
Is Research Services included in Enterprise?
Yes — it’s available to all Enterprise customers.
Do you offer training sessions?
Absolutely — onboarding and workshops are part of the service.
How much does it cost to use Research Services?
There is no additional cost to use the Research Services team.
How do I find out more?
Fill out the form below and we'll give you a tour of Ballpark and our services.
Let's scale your research, together
Get expert support to run impactful studies, empower your team, and grow research maturity across your organisation.
Let’s talk research
Share what you need help with — we’ll take it from there.