We’ve made it easier to stay in the loop with your orders! You’ll now get a helpful email as soon as your order goes live and recruitment starts, plus another one when the order has completed.

These emails include a quick summary of your order details and the credits you’ve used, so you’ve got everything you need at a glance.

It’s a simple way to keep you updated and save you time—no need to keep checking in; we’ve got you covered!

You can now see the different questions and tasks displayed in the video player timeline, making it quick and easy to jump to a particular answer from your participants.

Whether you’re looking for a specific answer or reviewing feedback for a particular task, the new timeline makes it a breeze to jump to moments that matter most.

You can now report low quality responses in the Responses tab and get replacements automatically (or a refund if your order has already completed)

You can also report responses that you have received from your own participants (but of course, they won't be replaced).

Reported responses are automatically deleted.

This is a big part of our commitment to ensure responses in Ballpark always meet your standard for quality.

How to report a response:

1. Go to the Responses tab in any project

2. Click on the drop down on the View button

3. Select Report response

4. Enter the reason for reporting

5. Click Submit report

Our website task feature is an excellent way to test your marketing site (or competitors’) and web apps.

A highly requested feature for our website usability testing was the ability to keep the website visible while participants responded to follow-up questions or completed additional tasks.

We’re excited to announce that this improvement is now live! Participants can keep the website in view, providing them with full context as they continue exploring the site or app and sharing feedback.

Any additional website tasks will seamlessly appear in the open window, making further exploration effortless.