If you launch your recruitment order and change your mind or find that it's taking too long to find participants that match your requirements, you can now instantly cancel the order and get a automatic refund of unused credits.

Previously, if you wanted to cancel an active order, you needed to contact our customer team, who would cancel, then manually refund the credits. Now it's as simple as a few clicks.

How to use:

1. Head to the recruitment orders section

2. Hover over the (i) icon

We’re excited to announce that subtitles are now available on all video responses! From today, every video you collect will automatically include subtitles, with support for auto-detecting up to 15 languages. This means no matter where your participants are or what language they’re speaking, you can quickly review, share, and extract insights with ease.

Subtitles not only improve accessibility but also make it simpler to scan through videos, and ensure nothing gets lost in translation. It’s one more way we’re helping you get the most out of your research.

We’ve been working hard to upgrade our recruitment infrastructure, giving you greater control over orders and better visibility into how you top up and spend your recruitment credits.

You can now view a detailed history of credit purchases, refunds, and recurring credits based on your plan type.

Head to the new Recruitment section to check it out!

If you’re launching multiple orders for a single test, the recruit tab now provides a handy reference to your previous orders, making it easier to manage recruiting different demographics or running A/B tests.