24 April 2024
The responses view has been completely rebuilt to enable you to do more analysis in Ballpark rather than switching to spreadsheets.
We've transformed the responses table into a powerful way to browse, edit, analyse and export your research results.
What's new:
New more compact design - see more in less space and better visualisation of key numbers
Stack multiple filters together - dig into your response data by adding filters on every question type including 'contains', 'equals' , plus and/or operators
Toggle column visibility - Create the perfect view of your data by showing and hiding columns
Download CSV - export your table based on the filters and columns selected
Super fast - load thousands of rows of data in less than 2 seconds
We're rolling out Data tables over the coming weeks!
14 March 2024
If you need to purchase more participants to take your tests, you can now do that in-app!
Head to the 'Buy minutes' button on the recruit tab or head to this link.
For larger purchases of $500+ we support invoice billing too!
12 February 2024
We are extremely pleased to announce that Ballpark has obtained SOC2 Type II attestation, showcasing our commitment to security and regulatory compliance.
Following an independent review by an accredited independent auditor, Ballpark received its report with zero exceptions, demonstrating how seriously we take our customers data.
What this means for you
All Ballpark customers enjoy the advantages of our strengthened security and compliance efforts. We offer a copy of Ballpark's SOC 2 Type II report to our customers and potential clients, provided under a Non-Disclosure Agreement (NDA).
1 February 2024
We've just shipped some much requested updates for screeners!
The goal was to give you visibility on your screener data both in the summary and responses views.
We've also added customisation options for the screeners themselves, including randomise, single or multiple selection, exact or range-bases choices.
What's in the release?
Customise screeners - Enable Randomise choices, multiple selection and 'Other' options
Screener performance - View number of screened, qualified and disqualified participants at a glance
Screener summary - View aggregate reporting on screener answers in the summary tab
Screener responses - You can now see the individual answers to screener questions in the participant view
Screener data download - Participant responses to screener questions is now included in the CSV download
5 July 2023
Screeners allow you to qualify or disqualify participants based on multi-choice questions they answer before reaching your survey or test. That leads to higher quality feedback and more meaningful insights.
Note: Screeners are available on the Business and Enterprise plans.
How to get started:
Go to any project
Press Add step and scroll down to select Screeners
There will be a new section with an Introduction step, a Screener question and a Declined step
Enter your screener question choose how you would like the participant to proceed based on each option
We heard from many of you that you only want responses that contain video, audio or screen recording and disable the ability for participants to skip or block access to recording the session.
You can now block participants from starting your survey or test if they do not allow permission to record their camera and screen.
How to use
Click record on the left-hand sidebar
On the newly added step, click Options
Change the setting to required
We've made it easier for participants to set up their camera, microphone and screen by reducing the steps required from two to just one.
Now on the same screen participants can quickly give permission for Ballpark to start recording.
On top of that, you can even edit the text on the permission step!
How to use
Click record on the left-hand sidebar
On the newly added step, edit the text
18 February 2023
If you need to test designs or prototypes on a specific device, you can now restrict the type of devices allowed to access your link.
How to use
Go to any project
Click Settings (gear icon)
Toggle restrictions
17 February 2023
We've improved the the stats under eat step in the summary view to better visualise how participants move through the steps in your survey or test.
The new stats are
How many participants entered the step
How many participants exited the test at the step
The drop-off rate
These statistics help you optimise and refine your study to ensure you convert as many participants to responses as possible.
16 February 2023
Want to stop your survey or test from receiving new responses? Our new Pause feature has you covered.
With a single click, you can block participants and inform them that your project is no longer open to new responses.
How to pause a project
Go to any project
Click Settings (gear icon)
Select the switch to turn pause project to on
You will now see the project status as paused, along with a timestamp to show when the pause was activated.
Note: The recruit tab will be unavailable until you unpause your project
18 April 2022
You can now pick a component state as your task goal 🤯. This opens the door to unlimited possibilities when testing your prototypes and design systems.
Now once you add a Figma prototype, you'll see a dedicated 'Interactive component' tab in the goal picker.
16 February 2023
It's finally here! You can now download video and audio responses to store in your repositories like Dovetail or share with your team.
Simply click the download icon on any audio or video clip (Available on Business and Enterprise plans)
How to download videos:
Go to your project
Click Responses
To view any individual participant response, hover over any row and click View response button on the left
On the video, click the download icon (down arrow)