Keep your research organised with folders, and the work you return to close at hand with pinning.
Group studies by team, project or topic so everyone can find related research without digging through a long list. Studies can belong to more than one folder, so you don’t have to choose just one way to organise them.
For the work you use most, pin studies and folders to your sidebar. Your pins are yours alone, giving you a personal shortcut to the research that matters to you.
How to use folders and pins
Open Folders in the sidebar and select Create folder. Give it a name, then add a colour and description to help your team recognise it.
To organise a study, open its … menu and choose Add to folder. Select one or more folders to keep it with related research.
Pin a study or folder from its … menu for quick access from your sidebar. You can also select Pin to my sidebar when creating a folder.
Drag your pinned items into the order that works for you. Expand a pinned folder to browse its studies without leaving the sidebar.
Folders are shared with your workspace, while pins are personal to you. All your studies stay accessible from All studies, wherever you organise them.
You can now carry a participant’s earlier answer into a later question title automatically.
If a participant chooses “Finding time to exercise” as their biggest fitness challenge, your follow-up can ask: “What have you tried to make finding time to exercise easier?”
Answer mentions inserts their choice automatically, so you can ask a relevant follow-up without making them repeat themselves.
How to use answer piping
Add a supported question to your study
In a later step’s title or description, type @ where you want the earlier answer to appear.
Choose the question you want to reference. For ranking questions, choose the top-ranked item, bottom-ranked item or full ranking. For matrix questions, choose a row.
Finish writing your follow-up, then preview your study. Answer the earlier question to see how it reads with an answer filled in.
Research in Ballpark has never been higher stakes. Teams are running more studies and collecting more responses than ever, whether they’re recruiting from our panel or sending studies to their own customers and users.
With an always-live link, a single unintended edit (a reworded question, a broken piece of logic) reaches participants straight away. That can affect your data, your participants’ experience, and the time and budget you’ve invested.
Publishing adds a deliberate moment before anything changes in front of participants:
Need to reword a question or add a follow-up? You can now make those edits while your study continues collecting responses on its published version.
Preview your changes, check everything reads as intended, then publish your study live when you’re ready. Your share link stays the same, so there’s nothing to resend. Participants who have already opened the study keep their original version, giving them a consistent experience from start to finish.
How to publish your study
Build your study. New studies start as Draft, so participants can’t join before you’re ready.
Select Preview to check the participant experience.
Select Publish, then Publish now to make your study live.
Open Share to copy your participant link, or head to Recruit to recruit participants.
How to update a live study
Make your edits in the builder. They stay unpublished while participants continue receiving the live version.
Select Preview changes to check your updates.
Select Publish changes, then Publish changes now. New participants will receive the updated study through the same link.
Need to stop collecting responses?
Open the publishing controls and choose Close study. Closing stops new participants from joining without deleting your collected responses. Participants already taking the study can still finish.
You can reopen it at any time. Reopening uses the last published version and won’t publish any unfinished edits.
Introducing our most requested feature of the year: a new way to record how your customers use apps, websites and prototypes on iOS and Android.
Mobile browsers don’t support screen recording, which has made it difficult to see how customers actually navigate mobile experiences. That’s why we’ve built Ballpark for mobile.
Participants can now share their screen as they move freely between native apps, websites and prototypes, while Ballpark captures their experience and feedback.
Test your own app, competitors’ apps, live mobile websites or prototypes, all on participants’ own devices and without requiring them to create an account.
What’s included:
Native app testing — See how participants use any iOS or Android app, including your own and competitors’ apps.
Screen and camera recording — Capture participants’ screens and front-facing cameras throughout a study.
Website and prototype testing — Watch participants navigate live mobile sites and concepts built with tools like Figma Make, Replit and Lovable.
AI-powered analysis — Screen recordings are analysed, plus transcripts and feedback with Ballpark’s AI tools.
No participant sign-up — Participants can jump straight into a study without creating an account.
To get started, open any study and go to Build → Record → Screen recording → Collect mobile screen recording or watch the video below for more information.
