PLATFORM COMPARISON

Ballpark is a modern alternative to UserTesting

Fed up of sharing logins and price hikes? If you're looking for the best in class unmoderated research tool, you'll love Ballpark

PLATFORM COMPARISON

Ballpark is a modern alternative to UserTesting

Fed up of sharing logins and price hikes? If you're looking for the best in class unmoderated research tool, you'll love Ballpark

Ballpark vs UserTesting: Overview

A look at customer reviews on G2.com (Updated 16/04/24)

Features

Ballpark

UserTesting

Ease of use

Full, deep integration with design tools, allowing to track clicks, set goals, multiple paths and view heatmaps.

Full, deep integration with design tools, allowing to track clicks, set goals, multiple paths and view heatmaps.

9.1 / 10 🏆

8.5 / 10

Ease of setup

9.3 / 10 🏆

8.6 / 10

Product direction

10 / 10 🏆

9.6 / 10

Overall rating

4.6 / 5 🏆

4.5 / 5

Pricing

Simple structure - pay for the amount of studies you run. If you need to hire testers, buy a bundle of credits

Plethora of add-ons that aren't included in the base price

Introduction

Why do companies pick Ballpark over UserTesting?

When we speak to our customers who have switched to Ballpark from UserTesting, there's often a few common themes in their feedback.

Product, design and research leadership frequently tell us that Ballpark is the better option for democratising research due to it's lower barrier of entry and scalable pricing model. Many teams we spoke to were sharing logins to UserTesting due to plan or pricing restrictions making it difficult to execute on a democratisation strategy.

Next, Ballpark has a deep integration with Figma which produces heatmaps, conversion reports and more whereas UserTesting has no integration with Figma, making tracking impossible without watching videos to see what happened

Finally, you'll notice that Ballpark is a powerful unmoderated research tool, but also a fantastic survey tool in its own right. UserTesting doesn't have survey capabilities like conditional logic, rating scale and much more, limiting it's ability to be used by marketing teams.

A few extra reasons for switching:

  • Ballpark does not charge you for testing with your own participants

  • Ballpark doesn't require the participant to install any apps or plugins

  • Unlimited users, responses and video on every plan

  • No add-ons for customer support, training, workshops or customer success

Looking at public reviews, we see a similar story:

  • Reviewers felt that Ballpark meets the needs of their business better than UserTesting.

  • When comparing quality of ongoing product support, Ballpark and UserTesting provide similar levels of assistance.

  • For feature updates and roadmaps, our reviewers preferred the direction of Ballpark over UserTesting.

Key differences when comparing Ballpark and UserTesting

What makes the biggest difference to your workflow?

Get heatmaps, paths and metrics from Figma tests

Get heatmaps, paths and metrics from Figma tests

Ballpark has a deep integration with Figma which enables you to track participant behaviour on prototypes, giving you actionable feedback.

Unlimited seats supercharge democratisation

Unlimited seats supercharge democratisation

Ballpark makes it easy to fully democratise research by enabling team members and stakeholders to create surveys, conduct tests, and analyse responses without worrying about costs.

Simple, transparent pricing

Simple, transparent pricing

Fed up with dozens of pricey add-ons that aren't included in your plan? Ballpark pricing is straight forward - pay just for the amount of studies you conduct and the participants you need.

Brilliant survey building features

Brilliant survey building features

Ballpark doesn't just help you create usability test but is also a fantastic survey tool in it's our right. Many of our customers run large scale surveys with thousands of participants thanks to our range of questions and tasks.

Feature comparison

A look at the core features of both platforms

Features

Ballpark

UserTesting

Unlimited seats for free

Unlimited seats for free

Unlimited seats for free

Unlimited seats for free

Copy testing

Copy testing

Copy testing

Copy testing

Figma integration

Figma integration

Figma integration

Figma integration

Figma heatmaps and paths

Figma heatmaps and paths

Figma heatmaps and paths

Figma heatmaps and paths

Figma task metrics

Figma task metrics

Figma task metrics

Figma task metrics

Real-time collaboration

Real-time collaboration

Real-time collaboration

Real-time collaboration

Participant panel

Participant panel

Participant panel

Participant panel

Video guides

Video guides

Video guides

Video guides

Screeners

Screeners

Screeners

Screeners

Moderated interviews

Moderated interviews

Moderated interviews

Moderated interviews

Open and Hybrid Card sorting

All plans

Add-on

Test with your own participants

Free

$3-5 per participant

Advanced Surveys

Advanced Surveys

Advanced Surveys

Advanced Surveys

Conditional logic

Conditions - apply differentiated logical routes based on tester's answers.

Conditional logic

Conditions - apply differentiated logical routes based on tester's answers.

Conditional logic

Conditions - apply differentiated logical routes based on tester's answers.

Conditional logic

Conditions - apply differentiated logical routes based on tester's answers.

5-Second testing

5-Second testing

5-Second testing

5-Second testing

Video recording

Collect video and/or screen recordings of usability tasks.

Video recording

Collect video and/or screen recordings of usability tasks.

Video recording

Collect video and/or screen recordings of usability tasks.

Video recording

Collect video and/or screen recordings of usability tasks.

Live website testing

Run usability tests on websites and products you've already deployed

Live website testing

Run usability tests on websites and products you've already deployed

Live website testing

Run usability tests on websites and products you've already deployed

Live website testing

Run usability tests on websites and products you've already deployed

"Ballpark have exceeded our expectations in a user testing platform. The platform has hugely reduced the time it previously took us to carry out user studies. It has opened our eyes to a slicker, streamlined and more engaging way of creating user studies."

Alessandra Pettipher

Senior Product Designer at Oodle Car Finance

"Ballpark have exceeded our expectations in a user testing platform. The platform has hugely reduced the time it previously took us to carry out user studies. It has opened our eyes to a slicker, streamlined and more engaging way of creating user studies."

Alessandra Pettipher

Senior Product Designer at Oodle Car Finance

"Ballpark have exceeded our expectations in a user testing platform. The platform has hugely reduced the time it previously took us to carry out user studies. It has opened our eyes to a slicker, streamlined and more engaging way of creating user studies."

Alessandra Pettipher

Senior Product Designer at Oodle Car Finance

"Ballpark have exceeded our expectations in a user testing platform. The platform has hugely reduced the time it previously took us to carry out user studies. It has opened our eyes to a slicker, streamlined and more engaging way of creating user studies."

Alessandra Pettipher

Senior Product Designer at Oodle Car Finance

Create any type of survey

Whether you’re conducting market research, gathering customer feedback or seeking employee opinions, Ballpark provides an extensive array of question formats, including open and closed questions, multiple-choice and rating scale.

Create any type of survey
Dots
Create any type of survey
Dots
Supercharge surveys and tests with video recording

REC

REC

REC

REC

Supercharge surveys and tests with video recording

Once you enable video and audio recording in Ballpark, you'll be able to watch and listen to your participants interactions with your website, prototypes or just sharing their thoughts out loud.

Test any website. No installs required.

All you need is the link to your website to set up a test in Ballpark. Add your task and you're ready to go.

Whether you are testing your marketing website, web app or competitor, you can get quick and relevant feedback without plugins or installing javascript snippets.

Test any website. No installs required.
Real-time summaries, design metrics and more

Summary

5 / 20

Preference

Please pick your favourite logo

Show all responses

v4 - Blue

0%

19 participants

v1 - Yellow

0%

13 participants

v2 - Red

0%

5 participants

Real-time summaries, design metrics and more

Our summary view gives you quick access to aggregated data from your results which you can also share with your team.

If you’re testing prototypes or designs, you’ll also be able to view heatmaps, metrics and bounce rates, task responses and much more.

Test Figma prototypes and get rich insights

Ballpark fits right into your design workflow with a deep integration with Figma that allows you to get insights before jumping to code.

We don’t just display your prototype, but track every click, goal conversion and much more. Our paths view makes understanding the issues with your designs a breeze.

Test Figma prototypes and get rich insights
Ask participants to pick their favourite copy

Summary

3 / 5

Preference

Which tagline to you prefer the most?

Which one of these headlines on the website would make you more likely to sign up?

Ballpark is a faster way to certainty

Ballpark is the fastest way to capture high-quality feedback on questions, marketing, copy, designs and Figma prototypes using tasks and video.

Product research so simple, you’ll never skip it again

Ballpark allows you to research everything, including prototypes, copy, brand assets and muc more, using questions, tasks and video.

Ask participants to pick their favourite copy

Once you're happy with your ideas, launch your test and present your choices to participants.

You can even set your copy choices to be randomised or require single or multiple selection.

Add unlimited team members for free

Our mission is to democratise research and make it accessible for everyone in your business.

That’s why Ballpark comes with unlimited team members for free on every plan so that you can invite anyone in your business, from the executive team to product and marketing.

Add unlimited team members for free
Find the right audience with over 200+ targeting options

Recruit from 98,000 participants

Country

United States

Streaming services

Netflix

Disney+

HBO Max

Household income

$40,000 - $60,000

$70,000 - $90,000

Recruit

Find the right audience with over 200+ targeting options

Our huge list of targeting options makes it easy to find participants relevant to your research.

That includes employment status, industry, pets, health, hobbies and even experiences with streaming and food delivery services.

Help

Common questions

Common questions

How can I start using Ballpark?

It's free to sign up and get started. Click here to create your account.

How does pricing work?

Our pricing is based on projects created (research studies).

A survey or test counts as a single project. There is no limit on the amount of questions or tasks.

What are recruitment minutes?

Recruitment in Ballpark works by hiring participants based on the amount of time you need them. This is counted in the form of minutes.

For example, if you need 10 people to take your test, which will take 5 minutes, then that will be: 10 participants x 5 minutes = 50 minutes required.

Each minute costs $1.

Can I try Ballpark for free?

Yes! Sign-up free for a 14-day trial. We even give you a chance to hire from our panel, free of charge.

Where are Ballpark's servers based?

We're hosted in the EU and comply with GDPR regulation.

Can I get a demo for my team?

Yes! Let's find a time to connect here.

Where can I find out more about Ballpark's security?

Head over to our Trust Center.

Is recruitment included when I upgrade?

Yes on annual plans. Monthly plans give you the option to pay-as-you-go.