NPS stands for Net Promoter Score, a super popular method of measuring customer loyalty and satisfaction. It’s often sent to users every 3 to 6 months to track sentiment over time, usually in the format of asking for participants to rate whether they would recommend a feature or service on a scale of 0-10.
One of the great things about using NPS surveys is there are many ways to leverage the results to create better experiences for your customers.
Remember, NPS surveys without follow-up questions mean it’s just a number. Our NPS template adds several questions to give you more context to the score given.
NPS survey template FAQs