Ballpark

Customer exit survey template

Find out why customers stopped using a product

Created by

Ballpark

Ballpark is the fastest way to capture high-quality feedback on questions, marketing copy, designs and prototypes using task driven questions.

Customer exit surveys (sometimes referred to as churn surveys) are used to find out why customers stopped using a product. Using this information, we can make changes to the product to prevent customers from churning in the future.

3 great ways to use our customer exit survey template

  • Confirm why customers subscribed
  • Learn why they stopped subscribing
  • Learn how to reacquire their custom

Get started with this template

Kick start your research project today

Customer exit survey FAQs

See Ballpark in action, join our weekly demo every Friday.Register here.