Customer exit survey template

Find out why customers stopped using a product

Created by

Ballpark

Ballpark is the fastest way to capture high-quality feedback on questions, marketing copy, designs and prototypes using task driven questions.

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Customer exit surveys (sometimes referred to as churn surveys) are used to find out why customers stopped using a product. Using this information, we can make changes to the product to prevent customers from churning in the future.

3 great ways to use our customer exit survey template

  • Confirm why customers subscribed
  • Learn why they stopped subscribing
  • Learn how to reacquire their custom

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Customer exit survey FAQs

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