Customer exit survey template

Find out why customers stopped using a product

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Ballpark is the fastest way to capture high-quality feedback on questions, marketing copy, designs and prototypes using task driven questions.

Customer exit surveys (sometimes referred to as churn surveys) are used to find out why customers stopped using a product. Using this information, we can make changes to the product to prevent customers from churning in the future.

3 great ways to use our customer exit survey template

  • Confirm why customers subscribed
  • Learn why they stopped subscribing
  • Learn how to reacquire their custom

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Customer exit survey FAQs

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